Relationship Officer

 

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We are currently seeking a Relationship Officer to join our Credit Union family.
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Utah Power Credit Union's mission is "to create financial power with our members by providing excellent value and lifelong relationships." Our success in fulfilling this mission comes from our employees, who are intelligent, caring, solution makers that think beyond transactions, act generously, and celebrate possibilities.

As important as it is for Utah Power Credit Union to build quality relationships with our members, it is equally important that employees feel valued. Employees receive competitive compensation and benefits, including a 401(k) and a separate pension, paid holidays, and personal time off.

Relationships are what define Utah Power Credit Union's success.

The Relationship Officer creates, maintains, and builds relationships throughout the entire organization.

• They are flexible and empathetic solution creators
• They understand the complexity of others' expectations
• They are proactive and set the standard for creating a rewarding experience for everyone

Responsibilities

• Assists members with opening and closing accounts
• Works with cardholders to resolve disputes and adjusts accounts as needed
• Processes transactions
• Communicates with members by phone, in person, and online
• Identifies opportunities to present products or services to members
• Maintains member account information on a computer system and ensures that appropriate records are maintained
• Acts as liaison between members and departments
• Assists management and others on projects
• Resolves issues and improves the Credit Union's overall image and member satisfaction
• Provides caring, courteous, trustworthy, and professional service to members

• One year to three years of similar or related experience
• A high school education or GED

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