Customer Support Agent - Temp

 

Hi! I’m Tim, Customer Support Manager at Rupa!

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I’m looking for another scrappy hustler of a human to join our team and provide exceptional customer experiences!

We’re hiring for a temporary contractor to start in mid-August and stay until the beginning of December! While at Rupa, your work will directly impact the health and quality of life of integrative and functional medicine practitioners and patients around the world, and you’ll work as part of our Customer Operations team. We’re the largest team in the company and growing quickly

About Me (Tim)

I'm a Slack fanatic. When I'm not perusing or sharing the latest happenings in our remote office, you can find me spending time with my team. My direct reports are priority number 1 for me! You can expect (and may even grow to love) fun Slack emoji and light-hearted banter. I never miss a moment to laugh but also know when it’s time to go heads down and GSD! As a true team player, I genuinely enjoy collaborating with a thought partner, productive discourse, and soaking in frontline feedback from my team. Outside of work, you can find me cooking simple yet delicious meals, spending time with family, jogging, hiking, taking long walks with my partner, or planning our next trip. Next stop, Nova Scotia!

Role duties include:

• Customer support interactions with practitioners, patients, and lab partners through chat, email, and phone
• Administrative tasks related to lab orders
• Clerical work
• Data collection
• Attending meetings on time with your camera on
• We all wear many hats so responsibilities may change over time!

Does this sound like you?!

• Highly organized, able to think 1 step ahead, takes initiative, time management, and able to handle many tasks
• Excited to have a ton of responsibility and make an impact on a customer-facing product
• Strong communication & customer service skills
• Problem-solving “figure it out” attitude
• Willingness to jump in where needed and be a true team player
• Ideal: Recent college grad with a scrappy hustle mentality

• ️ Must-haves:

• Located in the USA
• Availability Monday - Friday for a 40-hour work week
• Availability from 8 AM - 5 PM PST
• Reliable high-speed internet
• Dedicated work space free of distraction
• Work remotely - anywhere in the USA
• Tentative contract period: August 21st - December 1st

Learn a bit more about Rupa Health

Rupa makes lab testing simple. We turn an archaic 15-hour-a-week process into a delightful 15 min task for doctors, nurses, and even acupuncturists ordering lab testing for their patients.

Lab testing is the key to a more personalized and holistic approach to medicine, and Rupa is paving the way with critical infrastructure for this next generation of healthcare. Through Rupa, practitioners can order testing not available through the average hospital, such as DNA testing, microbiome testing, advanced fertility and hormone testing, and more.

This comprehensive and personalized approach to healthcare is the missing piece for the millions of people suffering from complex, chronic health conditions. Rather than band-aid solutions, our providers strive to understand, diagnose, and treat the root cause of people’s health issues. At Rupa, we are building the infrastructure to make this root-cause approach the standard of care for every person on the planet.

Culture is super important to us! We're a close-knit team of friends looking for a smart, energetic, hardworking, and driven person to join us!

We’re committed to a diverse and inclusive workplace. Rupa Health is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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