Social Media Community Manager

 

About Rivian:

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

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As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary:

Marketing is at the forefront of how we build the Rivian community and brand, creating intuitive, innovative, and beautiful moments that our fans and customers will love. We strive to understand and predict our customers' needs, behaviors, and emotions to gather insights that inform our experiential design, communal space design, and the digital tools that we integrate throughout their interactions with our brand.

Rivian is seeking a Social Media Specialist who will be at the forefront of Rivian’s social media channels. You will act as an ambassador and first line of defense for the brand. You will work closely with the social team and internal stakeholders on bringing Rivian’s social media strategy to life. You will engage with our community on a daily basis and will continue to bring in new members to the Rivian community.

Responsibilities:

• Create new ways to engage with social audience
• Handle or escalate brand engagement opportunities on social media
• Publish content across all Rivian owned social channels
• Share accountability and work cross-functionally with Corporate Communications, Brand and more
• Serve as day-to-day liaison with Customer Engagement Center, creating and maintaining protocols between Marketing and the Customer Engagement Center
• Trained in CEC tools and Knowledge Base
• Trained in Rivian’s CRM tools to support escalations
• Partner closely with customer support specialists
• Compile weekly and monthly social reports
• Partner with internal stakeholders, external contractors, and vendors
• Listen to and serve the needs of all business units within Rivian
• Generate new ideas on social from content to tone
• Surface social trends to cross-functional partners
• Manage content calendar among social team
• Identify social media campaign KPIs and create reports post-campaign

Qualifications:

• 2-4+ years experience as a community manager for a large brand or agency with global clients
• Experience publishing content for a brand with over 1M followers
• Respond to consumers on global social media channels
• Expertise in social media trends and best practices across and not limited to Twitter, Meta, TikTok, YouTube
• A deep appreciation for cultural, internet and content trends. Automotive industry experience a plus
• Exceptional interpersonal and organizational skills
• A passion for collaboration and fruitful communications
• Proven track record of organically growing social channels
• Experience working with cross-functional teams
• Project management expertise
• Expertise in video content and publishing on YouTube
• Ability to thrive in a startup environment
• Team first attitude and ability to fluidly work through ambiguity

Pay Disclosure:

Salary Range for California Based Applicants: $96,000-$111,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Company Statements:

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

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