Customer Service Representative/Administrative Assistant

 

About us

Bloom Consulting Agencies has been providing integrated digital marketing solutions and employee opportunities since 2018. We bring cutting-edge thinking, creative execution and professional excellence to every project. We invest our attention to understanding employment solutions and client needs to the fullest. We believe demand for remote and digital working opportunities is the future.

visit risewithbloom.com for more information

Position: Customer Service Representative

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Job Description:

The Customer Service Representative will play a key role in the success of our company. This position is characterized by a warm and friendly demeanor, willingness to learn and ability to work in a fast-paced environment.

Core Duties & Responsibilities:

• Build lasting relationships with customers through open and interactive communication
• Assist customers with any questions or problems using the company service plan and phone system
• Report customer feedback to management and recommend improvements
• Provide customer service at various customer service hot spots including customer requests, status updates, etc.
• Keep the customer first policy in place as the primary point of contact for internal matters
• “Go the extra mile” to promote the brand among customers and the community through word of mouth and visits to customers
• “Go the extra step” to help ensure a positive impact on customers, the community and the company
• “Go the extra step” to ensure that our staff has a positive impact on their team members’ success

Requirements:

• 1+ years of customer service experience preferred
• High school diploma or equivalent preferred. College degree preferred if working for an organization. A Bachelor’s Degree is also preferred. A good understanding of CRM (Customer Relationship Management) practices. A strong desire to help others and a willingness to learn new systems and processes are required. A background in healthcare or medical industry is also preferred. An ability to communicate clearly and effectively with internal and external customers is required. A background in healthcare or medical industry is also preferred. A background in healthcare or medical industry required.

Job Types: Full-time, Part-time, Contract

Pay: $15.00 - $17.00 per hour

Benefits:

• Flexible schedule
• Referral program
• Work from home

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote

Work Location: Remote

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