Fraud Operations Analyst 1

 

Fraud Operations Analyst I
The Client Intel Unit Analyst participates in investigations regarding the control, detection and analysis of frauds to eliminate any eventual possibility of financial or image loss to the company. Working under close supervision, this job participates in identifying potential fraud cases and taking appropriate action.

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Key Responsibilities and Duties

• Participates in investigations of alleged violations of the corporation’s ethical standards and non-compliance with applicable laws, regulations and corporate policy issues.
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  Assists with conducting routine audits of corporate departments to ensure compliance and manages the process of correcting noncompliance and compliance gaps.
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  Uses data analysis and software to identify potential cases of fraud such as embezzlement, counterfeiting, cloning, tumbling, piggy-backing, etc.
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  Prepares and maintains appropriate reports of fraudulent and illegal activities and transactions for clients' accounts.
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  Analyzes existing and potential fraudulent situations to protect the company’s financial and operational situation.
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  Prepares fraud documentation for prosecution to law enforcement agencies.
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  Researches account activity in order to assess levels of risk.

Qualifications

• No Experience Required

• University (Degree), Preferred

FINRA Registrations

• SRC Indicator: NRF

Physical Requirements

• Physical Requirements: Sedentary Work

Preferred Education

• University (Degree)

Career Level
5IC

Position Summary:

Currently, TIAA has an opportunity for a Client Intelligence Unit Analyst I. This position supports the Client Intelligence Unit (CIU) for TIAA. The CIU serves as the first line of defense against fraud and AML for the Business. This position is primarily responsible for client fraud reviews focused on prevention and detection initiatives, identity authentication and activity verification. This is a client-facing position. This role conducts research, gathers, analyzes, and evaluates information to anticipate and prevent fraudulent activity. In addition, the Analyst will ensure processes comply with institution’s policies, meet regulatory compliance and are commensurate with industry standards and/or best practices. The CIU Analyst I will work closely with customers, business units, Risk Management, and Compliance teams to provide high quality services in support of the Financial Crimes Management Program (FCM). This position will be located in our Lewisville, TX office.

Key Responsibilities and Duties:

• Review of potential fraudulent activity initiated through electronic devices, phone, or mail
• Authentication of client identity and verification of suspect activity and transactions
• Documentation in narrative style format in the case management system (managed through both manual and automated processes) and prepare reports to management as required
• Handling of sensitive inbound and outbound calls using interview techniques
• Promptly escalating critical or reputational risk matters to the CIU Manager
• Maintain accurate records per TIAA recordkeeping requirements
• Support special projects and initiatives as needed
• Performing other duties as assigned

Preferred:

• Relevant financial crimes experience within the financial services industry (e.g. fraud, AML, or operational risk)
• BS/BA degree or equivalent experience
• Working knowledge of fraud and generally accepted industry practices
• Experience in customer service role; knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Experience communicating with individuals outside the organization to obtain information
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Possess the ability to perform analysis and develop/execute solutions
• Possess fundamental knowledge of forensic software applications and other utilities to collect, process, review and analyze electronic evidence
• Demonstrated ability to interpret data and assess reasonability
• Ability to multi-task and prioritize work
• Strong interpersonal and relationship skills
• Strong written and verbal communication skills
• Adaptability to learn new technology

Related Skills

Adaptability, Collaboration, Customer Engagement, Data-Based Decision Making, Detail Oriented, Prioritizes Effectively, Story Telling, Strategic Thinking, TIAA Products/Services Acumen

Base Pay Range: $22.31/hr. - $36.59/hr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our

Benefits Summary

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Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email:

accessibility.support@tiaa.org

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