Department Assistant I

 

Company Overview:

You can make a difference in a child’s life. Shriners Hospital is the largest provider of pediatric sub-specialty orthopedic and burn care in Northern California and is recognized by US News and World Report as a top pediatric hospital in the country.

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Shriners Children’s Hospital is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.

SHCNC offers a competitive salary and benefit package, including medical, dental, vision, disability, retirement, health savings account (HSA), pet insurance, paid time off, continuing education and professional development opportunities. Other considerations include free parking, team-approached interdisciplinary care, friendly environment and the satisfaction that our patients are receiving the best care available.

Job Overview:

This position is the initial contact for all patients and families visiting the Outpatient Department. The role is to provide outpatient registration and discharge support, telephone and in person appointment scheduling, appointment reminder, demographics update, special diagnostic procedure instructions, and coordinating components of outreach clinics. Responsible for accurate registration and discharge coordination in person and over the phone

This position is full time, non-exempt and benefits eligible. The pay range for this position is $22.40-$33.60/hourly. Compensation is determined based on years of experience and departmental equity.

Responsibilities:

• Performs a variety of comprehensive registration and scheduling functions.
• Performs general clerical duties as assigned.
• Enters and posts outpatient appointments according to department guidelines.
• Completes return-to-clinic appointment cards and includes specific instructions.
• Calls, reschedules and documents patients who are no-shows for new, medical conference, post operative, plaster and other appointments.
• Maintains up-to-date knowledge of physician and other team members’ schedules to provide accurate planning. Keeps patients informed of delays, procedures and other information related to their appointment to ensure quality care

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications:

Required:

• COVID-19 vaccination and booster

Preferred:

• Healthcare experience

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