CBI Hotline Victim Advocate [United States]
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Department Information
This position is open only to Colorado state residents.
An eligible list established with this recruitment may be used to fill other similar positions within the Colorado Department of Public Safety in the next 12 months.
Our Mission - Engaged employees working together to safeguard lives and to provide diverse public safety services to local communities.
Our Vision - Creating safer and more resilient communities across Colorado.
Our Core Values – Unity, Honor, Service
CDPS commits to cultivating an equitable, diverse, and inclusive work environment. We ensure that we recruit, retain, and promote engaged employees. Our approach to diversity is simple - it's about embracing everyone! We strive to build and nurture a culture where inclusiveness is a reflex, not an initiative. Our strength is our promise to be inclusive with intentional strategies to welcome and uplift our employees to thrive - while building a more equitable workplace. CDPS is an equal opportunity employer. See our EEOD Utilization Report (2020)
Why Do I Love My Job at CDPS
At CDPS we nurture a centric culture driven by our commitment of creating a safer Colorado, an inclusive workplace where everyone can be their own authentic self. We model a culture of collaboration, support and growth to our employees. Our culture has public service focus, and we strive to provide innovative solutions and services to our fellow Coloradans!
Careers with a purpose:
If you are passionate about public safety service, and are eager to dedicate your career to serving Coloradans, this is the organization you want to join!
We are committed to providing public safety services to our fellow Coloradans in their times of greater needs such as: safety on our roads, preparing and mitigating environmental disasters, disaster recovery, combating crime, school safety, and victim recovery.
You’ll have the opportunity to challenge yourself and acquire new capabilities to build a rewarding and fulfilling career while making a difference in our community!
When you join CDPS, you are joining a team of exceptional individuals and together you will be inspired, motivated and supported to become the best you can be.
Unmatched Benefits:
We highly value work life balance and offer excellent work-life programs, training, and professional development opportunities!
Did you know that only 15% of employers offer a defined contribution plan? CDPS offers unmatched retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus 401K and 457 plans.
The Employee Assistance Program (C-SEAP) is available in every region of the state. It is our effort to support the well-being of employees and the workplace. EAPs provide short-term counseling, referrals and resources, as well as training and organizational development services.
CDPS provides generous time off including 11 paid holidays per year plus vacation, sick leave, and wellness days.
Medical and dental options are available for permanent employees and their dependents. We also offer short and long-term disability coverage, and life insurance that includes legal resources and discounts.
Additional benefits we offer include free ECO passes for qualifying State employees within the RTD service area, and reduced college tuition at CSU Global and DeVry University.
An eligible list established with this recruitment may be used to fill other similar positions within the Colorado Department of Public Safety in the next 12 months.
Our Mission - Engaged employees working together to safeguard lives and to provide diverse public safety services to local communities.
Our Vision - Creating safer and more resilient communities across Colorado.
Our Core Values – Unity, Honor, Service
CDPS commits to cultivating an equitable, diverse, and inclusive work environment. We ensure that we recruit, retain, and promote engaged employees. Our approach to diversity is simple - it's about embracing everyone! We strive to build and nurture a culture where inclusiveness is a reflex, not an initiative. Our strength is our promise to be inclusive with intentional strategies to welcome and uplift our employees to thrive - while building a more equitable workplace. CDPS is an equal opportunity employer. See our EEOD Utilization Report (2020)
Why Do I Love My Job at CDPS
At CDPS we nurture a centric culture driven by our commitment of creating a safer Colorado, an inclusive workplace where everyone can be their own authentic self. We model a culture of collaboration, support and growth to our employees. Our culture has public service focus, and we strive to provide innovative solutions and services to our fellow Coloradans!
Careers with a purpose:
If you are passionate about public safety service, and are eager to dedicate your career to serving Coloradans, this is the organization you want to join!
We are committed to providing public safety services to our fellow Coloradans in their times of greater needs such as: safety on our roads, preparing and mitigating environmental disasters, disaster recovery, combating crime, school safety, and victim recovery.
You’ll have the opportunity to challenge yourself and acquire new capabilities to build a rewarding and fulfilling career while making a difference in our community!
When you join CDPS, you are joining a team of exceptional individuals and together you will be inspired, motivated and supported to become the best you can be.
Unmatched Benefits:
We highly value work life balance and offer excellent work-life programs, training, and professional development opportunities!
Did you know that only 15% of employers offer a defined contribution plan? CDPS offers unmatched retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus 401K and 457 plans.
The Employee Assistance Program (C-SEAP) is available in every region of the state. It is our effort to support the well-being of employees and the workplace. EAPs provide short-term counseling, referrals and resources, as well as training and organizational development services.
CDPS provides generous time off including 11 paid holidays per year plus vacation, sick leave, and wellness days.
Medical and dental options are available for permanent employees and their dependents. We also offer short and long-term disability coverage, and life insurance that includes legal resources and discounts.
Additional benefits we offer include free ECO passes for qualifying State employees within the RTD service area, and reduced college tuition at CSU Global and DeVry University.
Description of Job
WORK UNIT
The Colorado Bureau of Investigation's (CBI) Victim Assistance Unit provides comprehensive support for victims of Identity Theft, fraud and related cyber-crimes. This includes full time staff and an after-hours hotline that is a resource for crime victims to call and get immediate support and guidance.
JOB RESPONSIBILITIES:
This position will answer phones/hotline after regular business hours, on weekends and holidays to ensure victims of ID theft, fraud and cyber-crimes receive timely services. The Hotline advocate will triage the situation and offer immediate assistance and referrals to the Full Time Victim Assistance staff for follow up. In cases of emergencies, the Hotline Advocate will contact the Full Time Victim Advocate on call, and request immediate assistance
Documentation of calls and any responses within established system in a timely manner. Complete tracking forms, maintain monthly log of callers and any demographics provided, provide monthly report that includes all tracking forms and demographics. If notifying full time staff of immediate needs for follow-up, document what interactions have taken place, and why the referral is being made. If requested by supervisor, make follow up calls to previous hotline callers to provide additional resources or assistance.
When assigned, the Hotline Advocate will attend Victim Assistance Team meetings, either in person or virtually. Hotline Advocate will participate in at least one CBI sponsored event per year
WORK ENVIRONMENT
- Remote, after hours, weekends and holidays
- You will be provided a state issued phone for this purpose
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
This position is open to Colorado residents with experience
MINIMUM QUALIFICATIONS
Three years of experience as technical support for victim assistance.
ORAppropriate education will substitute for the required experience on a year for year basis.
REQUIRED COMPETENCIES
- Working knowledge of ID Theft and Fraud
- Minimum one to three years experience on a hotline
- Decision-making
- Information Gathering
- Critical Thinking
- Oral Communication
- Customer Service
- Integrity
- Attention to Detail
- Relationship Building
- Written Communication
- Organization
- Interpersonal Skills
PREFERRED QUALIFICATIONS:
Three to five years of Victim Advocate experience
- Experience as a victim advocate with ID theft/fraud.
Previous State Service related to the work assigned to the position.
- Requires successful completion of a background investigation that includes a polygraph exam, a fingerprint based criminal history search and a drug test.
APPEAL RIGHTS
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb. A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental Information
NOTIFICATIONS
All correspondence regarding your status in the selection/examination process will be via email. Include your current working email address on your application and check your email frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
EQUITY, DIVERSITY AND INCLUSION
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Colorado Department of Public Safety is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, cdps_hr@state.co.us
PLEASE READ CAREFULLY - RECRUITMENT TIMELINE INFORMATION
- Applications are considered complete and accurate at the time of submission. Therefore, additional information may not be solicited or accepted after your application has been received.
- All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications may proceed to the next step. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.
- Comparative analysis for this position may include a structured application review by a panel of SMEs and/or written narrative assessment.
- For an overview of State of Colorado application process and application tips, please view this video.
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