Customer Service Representative [United States]

 

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare.

We are looking for a Customer Service Representative for a large health system located in New Haven, CT area that is open to working hybrid. Professionally and effectively interface with customer on a daily basis. The first point of contact to resolve any day-to-day issues for this key customer working in conjunction with the McKesson account management team.

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Key Responsibilities

• On-site at customer’s facilities at customers request
• Front line of support for large health system with multiple locations
• Resolves ordering, inventory, delivery, contract pricing, service issues, etc. by clarifying the issue (if necessary), determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting resolution and follow-up
• Provides customer with helpful information, answering questions and responding to issues in person, email, phone, etc.
• Works with internal McKesson team (matrix organization) to resolve day to day issues
• Works with customer to optimize generic performance and contract compliance
• Provide training on McKesson’s ordering system – McKesson Connect/Next Gen, CSOS and hand held devices
• Proactively assists the customer with inventory, reporting, returns and other requests
• Perform site visits to facilities
• Documents issue resolution for customer and within salesforce.com and tracks customer initiatives

Minimum Requirements

• Typically requires 5+ years of related experience

Additional Skills

• 2+ years customer service experience or pharmacy technician/buyer experience
• Professional communication; strong written and verbal communication skills and ability to interact with internal/external customers including suppliers, account managers, and co-workers
• Business writing skills
• Strong Communication Skills
• Ability to create and cultivate relationships
• Time management
• Salesforce.com/CRM management
• Ability to work independently
• Problem solving skills
• Ability to manage conflict
• Working knowledge of Word, Excel, PowerPoint & Outlook. Ability to work with spreadsheets including copy/paste, data entry, edit, sort, and basic formatting. Advanced knowledge a plus.

Physical Requirements

• Travel to multiple facilities
• Make Deliveries (if necessary)

This is a hybrid position with onsite work in Connecticut. The ideal candidate will live in Pennsylvania, Connecticut, New Jersey, or New York.

Career Level – IC – Business Support – B4

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$20.67 - $34.45

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

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