Virtual Customer Service Representative

 

Hey there, are you looking for an awesome 100% work-from-home opportunity? Look no further because OneSupport is hiring Customer Service Representatives!

As part of our team, you'll enjoy lots of perks! Starting from day one of training, you will earn $12/hour. And after 90 days, you will have the opportunity to use Paid Time Off (PTO) - which starts accruing on day one.

There's also plenty of room for growth in our organization. We're committed to promoting exclusively from within, meaning that if you're the kind of person who's willing to work hard and go the extra mile, you'll have ample opportunities to advance your career and take on new challenges.

We offer benefits too! Depending on your employment status, you may qualify for medical, dental, vision, life insurance, and even 401k with matching.

Plus, we'll provide you with the paid training you need to succeed in your new role.

What exactly will you be doing in this new role, you ask? As a detail-oriented customer service representative, you can take pride in your work as you follow up on client cases, ensuring that our customers receive the support they deserve. Let your passion for helping others shine through. It's a challenging role, but one that's incredibly rewarding - you'll be making a genuine difference in the lives of people who rely on our services every day.

To be considered for this position, you'll need a computer running an authentic/validated/native copy of Windows 10, 11, or the most current macOS (Macs cannot be more than 5 years old), a USB headset and webcam, and at least one 15" or larger monitor. Your internet speed should be at least 2 Mbps download and 1 Mbps upload, and a direct Ethernet connection is preferred.

In addition to having tech and customer service skills, you'll also need to be able to sit for extended periods of time, have manual dexterity, and type at a rate of 40 WPM with 80% accuracy. A job like this also requires a quiet and distraction-free workspace.

Currently, we can only hire applicants who are located in the beautiful states of Alabama, Arkansas, Florida, Idaho, Kansas, Kentucky, Mississippi, Missouri, Montana, Nevada, New Mexico (excluding Santa Fe County), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin. If you call one of these states home, we would love to hear from you.

Computer Requirements:

For all Work-at-Home opportunities, we have the following requirements. *Please note that we do not provide hardware/equipment and we are unable to accept Chromebooks.*

• Operating System (OS): Windows 10 or higher – (must be native & activated) OR MacOS (Latest version required & the Mac itself must be no more than 5 years old)
• Processor: 2 Core processor needs a 2.0 GHz minimum clock speed OR 4 Core processor needs a 1.6 GHz minimum clock speed
• RAM: 3GB or higher
• Monitor Size: At least one 15″ or larger monitor (more than one will make things easier)
• USB headset (Hard-wired, not wireless, recommend ensuring Skype-compatible)
• Webcam specifically for your intended work computer (Recommend ensuring Skype-compatible)
• A quiet, distraction-free environment for the duration of your shift minus any breaks

Internet Requirements:

• You must have DSL, Cable, or Fiber internet only – we are unable to accept fixed wireless, hotspot, or satellite internet.
• Internet speeds of at least 2mbps download, 1mbps upload, with ideally less than 100ms ping and jitter to ensure a reliable internet connection (there is an internet speed test linked in the application)
• The ability to have a direct, Ethernet connection to ensure a reliable internet connection

Skills & Other Requirements:

• Typing speed of 40WPM with at least 80% accuracy (there is a typing test linked in the application)
• Sitting or standing at your work station for the duration of your shift minus any breaks
• Multitasking capabilities with the ability to react quickly in a fast-paced environment
• Ability to follow instructions, research and utilize resources, and adapt to changes in procedures
• This job also requires a quiet and distraction-free workspace

Come join the OneSupport team and start a new career from the comfort of your own home! Discover just how far your passion and determination can take you!

Job Types: Full-time, Part-time

Pay: $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Weekends as needed

Work setting:

• Call center
• Remote

Application Question(s):

• Are you flexible on your availability for example Open to both day shift (AM) and night shift (PM) with/without a preference?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote

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