Payment Processor Lead

 

Americor is a leading provider of debt relief solutions for people of all backgrounds. We offer a variety of services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our team of experienced professionals is dedicated to helping our clients get out of debt and build a brighter financial future. Our dedication to others sets us apart – not only as a company but as a community of employees who support each other's personal and professional growth. Recognized as a 'Top Place to Work' and 'Best Company' in customer service, quality, and value, we invite you to join our team of talented professionals.

This role is open to remote candidates or candidates within a commutable distance of our Irvine, CA office. This role is non-exempt hourly and pays $34.00 an hour. This role is open to candidates who do not require visa sponsorship.

The Payment Processor Lead will help with the daily operational responsibilities of the Loan Servicing Payments Team. As a Team Lead, you will assist with the facilitation of daily workload, meeting daily processing requirements, handling escalations, research, and training.

Responsibilities

• Review and enter detailed payment information into our systems of record.
• Gather documentation, review information and accurately enter it into the system
• Respond to email correspondence promptly and professionally
• Process payment change requests
• Efficient task execution and processing daily assignments
• Skillfully handle intricate tasks, including skip-a-pay requests, payment deferrals, autopays, wires, and physical checks and adjustments to payment dates.
• Ensure meticulous compliance with SCRA regulations, maintaining a record of account accuracy.
• Play a pivotal role in comprehensive financial reporting for loan portfolios,
• Successfully manage account realignments, streamline processes, and optimize the allocation of resources.
• Assist with implementation of rigorous database testing for new processes, to effectively identify and rectify defects.
• Credit Reporting: Maintain and submit timely and accurate customer credit reports to major credit bureaus (Experian, TransUnion, Equifax)
• Meet all deadlines for project completion

Requirements

• 2+ years of experience in equivalent field
• Efficient problem-solving skills
• Clearly and concisely communicate goals, tasks, and other organizational needs to team members
• Great time management and organizational skills
• Intermediate Knowledge of MS Office programs and Google Suite
• Result-oriented team player
• Phenomenal relationship-building and customer service skills with the ability to de-escalate difficult situations calmly and effectively

Company Benefits:

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program

Other Duties:

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S.

Equal Opportunity Employer Race, Religion, Color, National Origin, Gender, Sexual Orientation, Age, Protected Veterans, Disabled

We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver’s license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.

Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.

Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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